Terms of Service
These Terms govern your use of Dotti, a timetable scheduling service for Australian schools operated by Multiplai X (further referenced as “Multiplai X”, “we”, “us”). Multiplai X operates under ABN 79 610 493 826 within Australia. By creating an account or using Dotti, you agree to these Terms on behalf of your school.
Contents
1. The Service
Dotti is a cloud-based timetable scheduling tool for Australian schools. The service includes timetable generation and constraint configuration, storage of classes, teachers, scheduling rules, and export of solver outputs.
We may update, improve, or restructure the service at any time. We will give reasonable notice of changes that materially reduce functionality.
References in these Terms to “you” or “the School” mean the school or organisation that holds the Dotti account. Individual staff members act on behalf of the School.
2. Accounts
You are responsible for:
- providing accurate account information;
- maintaining the confidentiality of your account credentials; and
- all activity that occurs under your account.
Signup is restricted to verified Australian education email domains. Schools using custom domains may submit an access request. You must notify us promptly if you suspect unauthorised access to your account.
The School is responsible for managing which staff have access to the Dotti account, including promptly removing access when a staff member leaves or no longer requires it.
3. Acceptable use
You agree not to:
- use Dotti for any unlawful purpose or in breach of any Australian law;
- attempt to access systems, data, or accounts you are not authorised to access;
- interfere with the operation, performance, or security of the service;
- share your account credentials with any person outside the School, grant access to the Service to another school or organisation, or use Dotti to generate timetables for any school or entity other than the one holding the subscription;
- run the solver in volumes or frequencies that exceed the reasonable operational needs of a single subscribing School — including automated, bulk, or stress-testing usage that materially increases our infrastructure costs;
- use automated means (including bots, scripts, web scrapers, or load-testing tools) to access, probe, or stress the Service;
- reverse-engineer, scrape, or extract the solver, outputs, or any part of the service to train third-party artificial intelligence or machine-learning models, or to build a competing product; or
- upload malicious code or attempt to disrupt the platform.
We may suspend or terminate access immediately and without notice if you breach any of the items above, your use is deemed unacceptable or poses a risk to the integrity or security of the service.
4. School Data ownership
You retain full ownership of all data you enter into Dotti, including but not limited to class names, teacher names, scheduling rules, DOTT configurations, and solver outputs. This is referred to as “School Data” in the context of this document.
You grant Multiplai X a non-exclusive, limited licence to store, process, and use School Data solely to provide and operate the service. We do not claim any ownership of School Data and do not use it for advertising, profiling, resale, or AI-model training.
Notwithstanding the above, Multiplai X may collect and use aggregated, anonymised analytics derived from use of the Service (which does not identify any School, individual, or student) to monitor performance, improve the Service, and develop new features.
5. Intellectual property
All intellectual property in the Dotti platform — including software, source code, solver algorithms, documentation, branding, and user interface — is owned by Multiplai X or its licensors.
You may not copy, modify, translate, reverse-engineer, distribute, or create derivative works from any part of the service, except as expressly permitted by these Terms or by law. You must not remove, alter, or obscure any copyright notice, trademark, or branding contained in or displayed by the Service.
6. Fees, billing, cancellation
Dotti is offered as a subscription service, with fees displayed at the point of purchase. All fees are in Australian Dollars (AUD). Multiplai X is not currently registered for GST under the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as our GST turnover is below the registration threshold, and no GST is charged on our fees. If Multiplai X becomes registered for GST in future, fees will be updated to reflect applicable GST, with prior notice.
Billing is handled by Stripe Payments Australia Pty Ltd. Subscriptions renew automatically unless cancelled. You can cancel your subscription from within the Dotti application under Settings / Subscription, which takes you to the Stripe Customer Portal. You may cancel at any time; however, during the current launch phase, access to the service discontinues immediately upon cancellation and no refund is issued for the remaining portion of the paid period — please take this into account when timing your cancellation. We may change this approach after the launch phase; any change will be notified in accordance with clause 12.
We may change our fees from time to time. We will give at least 30 days’ notice of any fee change by email or in-app notice. A fee change will take effect from your next subscription renewal date. If you do not agree to the new fees, you may cancel your subscription before the new fees take effect.
We do not provide refunds for change of mind, unused periods, or early cancellation, except where required by the Australian Consumer Law.
7. Service availability
We aim to keep Dotti available but do not guarantee uninterrupted access. We are not liable for outages, delays, or data loss caused by:
- internet issues beyond our control;
- third-party hosting providers or infrastructure;
- scheduled or emergency maintenance; or
- events outside our reasonable control, including force majeure.
Any uptime, availability, or performance figures we publish are targets only and do not constitute a service level agreement unless we expressly agree to one in writing.
8. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. By using Dotti, you agree to our handling of personal information as described there.
The Privacy Policy may be updated independently of these Terms. We will notify you of material changes to the Privacy Policy in accordance with that policy.
9. Limitation of liability
To the maximum extent permitted by law:
- Dotti is provided “as is” and “as available”;
- we exclude all warranties not expressly stated in these Terms;
- we are not liable for any indirect, incidental, consequential, or special loss, including loss of profit, revenue, or data; and
- you accept that our total aggregate liability for any claim is limited to the amount paid by you to Multiplai X in the 12 months preceding the claim.
Australian Consumer Law
Nothing in these Terms limits or excludes any rights or remedies available to you under any applicable consumer laws which cannot be contractually excluded or restricted (including the Australian Consumer Law).
Where the Australian Consumer Law applies, and a consumer guarantee is not met for services that are not ordinarily used for personal, domestic, or household purposes, our liability is limited — at our choice — to one of the following:
- providing the services again, or
- paying the cost of having the services provided again.
10. Termination and data export
You may stop using Dotti at any time by cancelling your subscription via the Stripe Customer Portal.
We may suspend or terminate your access immediately and without any notice if:
- you breach these Terms;
- you breach these Terms and do not cure the breach within 7 days of a written notice when given;
- your subscription lapses; or
- continued use poses a security, operational, or legal risk.
Upon termination, School Data remains available for export for 30 days. After 30 days, School Data is deleted from our live systems. Encrypted disaster-recovery backups containing School Data may persist for a further 7 days before being overwritten. Billing records are retained for 5 years to meet ATO record-keeping requirements.
We may retain anonymised or aggregated usage logs after termination for security, diagnostic, and service-improvement purposes, provided these cannot be used to identify you, your School, or any individual.
11. Governing law
These Terms are governed by the laws of Western Australia, Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia.
Notwithstanding the above, either party may seek urgent injunctive or equitable relief for infringement of intellectual property or breach of confidentiality in any court of competent jurisdiction.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 14 days before they take effect. Continued use of Dotti after a change takes effect constitutes acceptance of the updated Terms.
13. General
Notices under these Terms may be given by email and are deemed delivered on successful transmission, in accordance with the Electronic Transactions Act 1999 (Cth).
These Terms constitute the entire agreement between you and us regarding Dotti. If any clause is held invalid or unenforceable, the remaining clauses continue in full effect. No failure or delay by either party to enforce a right under these Terms operates as a waiver of that right. You may not assign these Terms without our written consent; we may assign these Terms to a successor business entity.
Contact
For questions about these Terms, email privacy@multiplaix.com.